Please allow 4 weeks for processing. Payment could take up to an additional 1-2 weeks to be loaded onto your Visa prepaid card.

Submitting your claims online will greatly reduce the processing time. You can submit your claims online at

Should you need assistance you can contact the helpdesk at 866-504-5034. Our support team would be happy to assist you.

Our office will be closing at 2:00 p.m. CST on Wednesday, Nov. 27th and will be closed on Thursday, Nov. 28th and Friday, Nov. 29th for the Thanksgiving holidays. We will return to normal business hours on Monday, Dec. 2nd, 2019.


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